Resume

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Residence:

Adelaide, South Australia, Australia.

Training:

• VMWare ESX 3.0 – VMWare Training
• Microsoft Windows Server OS (NT – 2003) – Com Tech Educational Services
• Microsoft Exchange Server 2003 – Com Tech Educational Services
• Microsoft ISA Server 2004 – KAZ Educational
• Microsoft SQL Server 2000 – KAZ Educational
• Linux Administration – Online Self Paced
• Microsoft Windows Client OS (’98 – XP) – Com Tech Educational Services

Technical Experience:

Microsoft SharePoint 2007, Visual Studio 2008 (C#), JavaScript / AJAX,
CSS, XML, VBScript, HTML/ASPX, some PHP

Microsoft SQL Server 2005/8, WordPress, MySQL, Corel Studio Graphics,
Microsoft Expression, Linux (Ubuntu / Suse

Microsoft Windows Server (2000/3/8), VMWare ESX 3.5, VMWare vSphere 4,
Microsoft Exchange Server 2003/7

Microsoft ISA Server 2004/6, LAN/WAN TCP, Cisco and
HP Routing / Switching / Firewalls, HP / IBM Server hardware

Employment:

Solutions Architect

March 2009 – Current

• Establish intranet for all members of the ###### Group of Companies
• Migrate and consolidate disparate systems and processes into SharePoint across the Group
• Assess business requirements; design and develop custom solutions across various technologies for SharePoint
• Develop and train SharePoint Developers and SME’s (Subject Matter Experts) across the Group

Key Achievements:

• established Microsoft SharePoint as the Group’s Intranet including architecture, graphic design, branding, taxonomy and security. Branded “######”, it is the primary access and delivery point of any solution, process, information or training to staff across the Group

• created ###### – a unified customer complaint C# SharePoint solution
  • tracks the assessment, participants and progress of a custom complaint through the Group
  • time based curfews and automatic escalation process for each stage of the process
  • centralised status Dashboard plus automated reporting
  • English and Chinese interfaces

• created ###### – a unified product costing C# SharePoint solution
  • provides a permutation input for Sales and Customer Service staff globally
  • returns Cost price based on selection across over 1000 product items
  • introduced a 250 labour hours per month saving across the Group
  • unified costing process, procedure and training across all business Groups

• created ###### – unified product configuration and pricing process through custom C# SharePoint solution
  • extends ###### to provide a Product Configuration input for Sales and Customer Service staff globally
  • calculates cost, duty, margin and freight for four sales companies
  • reduced inconsistent, inaccurate manual process from 10-30 minutes to 3-5 seconds
  • averaging 27,000 Quick Prices per annum (20 billion units)

• created ###### – a management, security and data import C# SharePoint solution for Group Marketing and Productions services management of ###### and ######

• established ###### 360 – a C# SharePoint solution providing an internal peer / customer / manager review process for all staff across the Group

• established Group Master Data – a C# SharePoint, SQL and Console solution unifying disparate personnel data across the Group into a centralised repository managed through SharePoint

Group Projects Manager

Feb 2008 – Feb 2009

• Assess Information Services capabilities across the Group against industry standards & business requirements
• Provide direct Level 3 support for the Regional IS Teams
• Provide documentation and development of Technical Specialists (Network, Database, Support)
• Provide direct Level 2 support for the Regional IS Teams

Key Achievements:

• established Group internal SLA definitions, monitoring and alerts. Achieving 99% uptime for core services across the Asia regions
• design, installation and training of VMWare Vi3 ESX 3.0 cluster for Adelaide Data Centre including migration and consolidation of 30 physical servers
• established Group Test Environment for compatibility / patch management, training and User Acceptance Testing of solutions
• established Microsoft SharePoint as new Intranet framework for the Group

Group Network Specialist

June 2005 – Jan 2008

• Establish infrastructure, data and solution standards for IT Server Systems across the Group
• Establish and manage virtual teams and vendors to facilitate implementation of best practice, training and technology improvements
• Provide direct Level 2 support for the Regional IS Teams

Key Achievements:

• provisioned architecture, project management and onsite installation of Global Non-Authenticated Network comprising 50+ Wintel / Linux Servers and 540 users across 17 international locations

• design, Project Management and On-Site migration of operations to Windows 2003 Domain plus SQL, Exchange and Terminal Server solutions for
  • China Region, 200 users in Guangzhou, Shanghai and satellite site Hong Kong
  • Indonesia Region, 140 users in Jakarta
  • Singapore Region, 35 users

• design, Project Management and installation of Group Perimeter Security Architecture comprising of four nodes in Adelaide, Singapore, Jakarta and Guangzhou processing 12 million emails and 1 terabyte internet data per annum

• established standardised remote access technologies, procedures and training for international roaming and work-from-home staff across the Group

Network Administrator, Australia / New Zealand

June 2001 – Jun 2005

• Design and maintain infrastructure architecture for the Region aligned with business growth and requirements
• Develop , maintain and administrate IT Server, Client, LAN/WAN, PABX and associated systems for the Region
• Provide SME (Subject Matter Expert) / Technical Leader services for ICT components of regional projects
• Establish Vendor partnerships for ICT services and monitor deliverables
• Manage regional Level 1 support, provide Level 2 support the Aust/NZ, Singapore, Indonesia and China Regions
• Member of the Group Steering Committee

Key Achievements:

• migrated New Zealand services and data from isolated Novel / ERP to Australia network

• established Adelaide Data Centre provisioning for the consolidation, supply and management of all data, internet, email and application services to Australian / New Zealand including conversion of 12 servers and 200 clients from an NT4 to Win2000 domain

• obtained 30% reduction in regional ICT cost through Vendor consolidation and technology shifts, and migration of national IP communications PrivateIP MPLS

• Technical Lead:
  • relocation of Victoria, New South Wales and Brisbane branch offices
  • Warehousing RF System for 3000 pallet spaces & seven forklifts across two sites
  • migration of ICT services for ###### (NSW) acquisition (60 clients)
  • migration of ICT services for ###### (VIC) & ###### (QLD) (80 clients)

• SME ###### Group of Companies corporate Website

Network Co-ordinator (Australia)

Oct 1998 – Jun 2001

• Establish maintain and develop IT Server, Client and LAN/WAN Systems for the Australia Region
• Establish and maintain PABX, mobile and landline hardware and accounts
• Co-ordinate opportunities and partnerships with key vendors
• Maintain operation control of department budget
• Provide Level 1 & Level 2 support for 150 users

Key Achievements:

• migrated from WANG dumb terminal to Wintel / HPUX Servers network for nationally (6 cities, 150 users)
• established centralised authentication, email and internet solutions nationally
• established ServiceDesk, Support, Operation and SLA procedures for region
• reconciled ICT services and providers nationally saving 20% in direct costs

Product Supervisor, ###### Division

Mar 1995 – Jun 1998

• Supervision of 11 production machines and 25 staff for 24×6 operations to achieve
• Maintain stock levels for national ######, ######, ###### and ###### accounts

Key Achievements:

• exceeded production budget by 18% first year and an average 10% for next two years
• Department Supervisor, HAACP Accreditation Team

Assistant to Group Engineering Manager

Oct 1992 – Apr 1995

• Assisting Group Engineer in all department tasks
• Assisting Maintenance Supervisor in scheduling, planning and support of maintenance team

Key Achievements:

• Technical Writer, ISO9000 accreditation; Machine SOP’s and Factory Operational Process Flow Charts
• Introduced Liquid and Solid Waste Solution recycling 20 tonnes per annum of traditionally disposed waste