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Residence:
Adelaide, South Australia, Australia.
Training:
- VMWare ESX 3.0 – VMWare Training
- Microsoft Windows Server OS (NT – 2003) – Com Tech Educational Services
- Microsoft Exchange Server 2003 – Com Tech Educational Services
- Microsoft ISA Server 2004 – KAZ Educational
- Microsoft SQL Server 2000 – KAZ Educational
- Linux Administration – Online Self Paced
- Microsoft Windows Client OS (’98 – XP) – Com Tech Educational Services
Technical Experience:
Microsoft SharePoint 2007, Visual Studio 2008 (C#), JavaScript / AJAX,
CSS, XML, VBScript, HTML/ASPX, some PHP
Microsoft SQL Server 2005/8, WordPress, MySQL, Corel Studio Graphics,
Microsoft Expression, Linux (Ubuntu / Suse
Microsoft Windows Server (2000/3/8), VMWare ESX 3.5, VMWare vSphere 4,
Microsoft Exchange Server 2003/7
Microsoft ISA Server 2004/6, LAN/WAN TCP, Cisco and
HP Routing / Switching / Firewalls, HP / IBM Server hardware
Employment:
Solutions Architect
March 2009 – Current
- Establish intranet for all members of the ###### Group of Companies
- Migrate and consolidate disparate systems and processes into SharePoint across the Group
- Assess business requirements; design and develop custom solutions across various technologies for SharePoint
- Develop and train SharePoint Developers and SME’s (Subject Matter Experts) across the Group
Key Achievements:
- established Microsoft SharePoint as the Group’s Intranet including architecture, graphic design, branding, taxonomy and security. Branded “######”, it is the primary access and delivery point of any solution, process, information or training to staff across the Group
- created ###### – a unified customer complaint C# SharePoint solution
- tracks the assessment, participants and progress of a custom complaint through the Group
- time based curfews and automatic escalation process for each stage of the process
- centralised status Dashboard plus automated reporting
- English and Chinese interfaces
- created ###### – a unified product costing C# SharePoint solution
- provides a permutation input for Sales and Customer Service staff globally
- returns Cost price based on selection across over 1000 product items
- introduced a 250 labour hours per month saving across the Group
- unified costing process, procedure and training across all business Groups
- created ###### – unified product configuration and pricing process through custom C# SharePoint solution
- extends ###### to provide a Product Configuration input for Sales and Customer Service staff globally
- calculates cost, duty, margin and freight for four sales companies
- reduced inconsistent, inaccurate manual process from 10-30 minutes to 3-5 seconds
- averaging 27,000 Quick Prices per annum (20 billion units)
- created ###### – a management, security and data import C# SharePoint solution for Group Marketing and Productions services management of ###### and ######
- established ###### 360 – a C# SharePoint solution providing an internal peer / customer / manager review process for all staff across the Group
- established Group Master Data – a C# SharePoint, SQL and Console solution unifying disparate personnel data across the Group into a centralised repository managed through SharePoint
Group Projects Manager
Feb 2008 – Feb 2009
- Assess Information Services capabilities across the Group against industry standards & business requirements
- Provide direct Level 3 support for the Regional IS Teams
- Provide documentation and development of Technical Specialists (Network, Database, Support)
- Provide direct Level 2 support for the Regional IS Teams
Key Achievements:
- established Group internal SLA definitions, monitoring and alerts. Achieving 99% uptime for core services across the Asia regions
- design, installation and training of VMWare Vi3 ESX 3.0 cluster for Adelaide Data Centre including migration and consolidation of 30 physical servers
- established Group Test Environment for compatibility / patch management, training and User Acceptance Testing of solutions
- established Microsoft SharePoint as new Intranet framework for the Group
Group Network Specialist
June 2005 – Jan 2008
- Establish infrastructure, data and solution standards for IT Server Systems across the Group
- Establish and manage virtual teams and vendors to facilitate implementation of best practice, training and technology improvements
- Provide direct Level 2 support for the Regional IS Teams
Key Achievements:
- provisioned architecture, project management and onsite installation of Global Non-Authenticated Network comprising 50+ Wintel / Linux Servers and 540 users across 17 international locations
- design, Project Management and On-Site migration of operations to Windows 2003 Domain plus SQL, Exchange and Terminal Server solutions for
- China Region, 200 users in Guangzhou, Shanghai and satellite site Hong Kong
- Indonesia Region, 140 users in Jakarta
- Singapore Region, 35 users
- design, Project Management and installation of Group Perimeter Security Architecture comprising of four nodes in Adelaide, Singapore, Jakarta and Guangzhou processing 12 million emails and 1 terabyte internet data per annum
- established standardised remote access technologies, procedures and training for international roaming and work-from-home staff across the Group
Network Administrator, Australia / New Zealand
June 2001 – Jun 2005
- Design and maintain infrastructure architecture for the Region aligned with business growth and requirements
- Develop , maintain and administrate IT Server, Client, LAN/WAN, PABX and associated systems for the Region
- Provide SME (Subject Matter Expert) / Technical Leader services for ICT components of regional projects
- Establish Vendor partnerships for ICT services and monitor deliverables
- Manage regional Level 1 support, provide Level 2 support the Aust/NZ, Singapore, Indonesia and China Regions
- Member of the Group Steering Committee
Key Achievements:
- migrated New Zealand services and data from isolated Novel / ERP to Australia network
- established Adelaide Data Centre provisioning for the consolidation, supply and management of all data, internet, email and application services to Australian / New Zealand including conversion of 12 servers and 200 clients from an NT4 to Win2000 domain
- obtained 30% reduction in regional ICT cost through Vendor consolidation and technology shifts, and migration of national IP communications PrivateIP MPLS
- Technical Lead:
- relocation of Victoria, New South Wales and Brisbane branch offices
- Warehousing RF System for 3000 pallet spaces & seven forklifts across two sites
- migration of ICT services for ###### (NSW) acquisition (60 clients)
- migration of ICT services for ###### (VIC) & ###### (QLD) (80 clients)
- SME ###### Group of Companies corporate Website
Network Co-ordinator (Australia)
Oct 1998 – Jun 2001
- Establish maintain and develop IT Server, Client and LAN/WAN Systems for the Australia Region
- Establish and maintain PABX, mobile and landline hardware and accounts
- Co-ordinate opportunities and partnerships with key vendors
- Maintain operation control of department budget
- Provide Level 1 & Level 2 support for 150 users
Key Achievements:
- migrated from WANG dumb terminal to Wintel / HPUX Servers network for nationally (6 cities, 150 users)
- established centralised authentication, email and internet solutions nationally
- established ServiceDesk, Support, Operation and SLA procedures for region
- reconciled ICT services and providers nationally saving 20% in direct costs
Product Supervisor, ###### Division
Mar 1995 – Jun 1998
- Supervision of 11 production machines and 25 staff for 24×6 operations to achieve
- Maintain stock levels for national ######, ######, ###### and ###### accounts
Key Achievements:
- exceeded production budget by 18% first year and an average 10% for next two years
- Department Supervisor, HAACP Accreditation Team
Assistant to Group Engineering Manager
Oct 1992 – Apr 1995
- Assisting Group Engineer in all department tasks
- Assisting Maintenance Supervisor in scheduling, planning and support of maintenance team
Key Achievements:
- Technical Writer, ISO9000 accreditation; Machine SOP’s and Factory Operational Process Flow Charts
- Introduced Liquid and Solid Waste Solution recycling 20 tonnes per annum of traditionally disposed waste
